Damage/Defect Policy Information
What do I do if the furniture arrives and I see there is damage?
Make a notation on the delivery receipt that there was damage and that the order is subject to inspection, then unpack and inspect the furniture and fill out our "Report Damage" form.
If most of the order shows damage, we ask that you refuse the shipment and call us immediately. Call 1-800-771-9330 and ask for Scott or Toni.
What do I do if I find damage once I begin unpacking the furniture?
Please fill out our "Report Damage" form. We will ask you to provide digital pictures of the damaged pieces.
What should I do if I have missing pieces, hardware or assembly instructions?
Be sure you unpack everything and look in any drawers before contacting us about missing parts, since that's where the hardware and instructions are usually kept. Once you have determined which pieces are missing, fill out our "Report Damage" form, detailing which items you are missing so that we can send replacements.
Are there any warranties against manufacturing defects?
There is a limited warranty against manufacturing defects. If reported within the first year, we will send the replacement pieces at no charge, assuming the bed has not been abused beyond normal wear and tear.
If it has been longer than a year, we will charge you the wholesale cost plus shipping for any replacement pieces.