How much is shipping?
Shipping is free on all orders of $899 or more, and a $99 shipping charge on orders under $899.
* SPECIAL NOTE: We are the rare company that will try to deliver anywhere in the contiguous United States, but there is one overriding factor that will prevent us from shipping to a particular destination is freight carrier limitations. We deal with 12 different freight lines which blanket 99% of the country. Unfortunately that leaves 1% country that is considered “undeliverable”. This in most cases is due to the remoteness of the location.
It is our firm policy not to ship to any location that cannot be serviced directly by our carriers. The one and only reason for this is our freight damage occurrence for these types of shipments is 10 times our normal rate. Having a product arrive damaged is a major disappointment and headache for our customer. We choose not to subject our customers to that process and reserve the right to fully refund the purchase price. We hope you understand and apologize if your order is the small minority.
How long will it take for my furniture to arrive?
If the items you ordered are in stock, we will process and ship them within 48 hours. Your shipment will ship out of our warehouse in Florida by a national common carrier such as Overnite Transportation. They will contact you when it reaches the local terminal and arrange a delivery time with you. Shipping time is usually 5 - 10 working days depending where you are.
We have a large warehouse facility in order to make sure we always have items in stock, but if any of your items are out of stock, we will contact you via telephone or email. (Click image to enlarge)
Are there any guarantees against defects?
Our products carry a limited lifetime warranty on all manufacturer's defects.
VERY IMPORTANT: It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. If there is freight damage you are in no way responsible.
| PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY. |
| If you notice any damage to the boxes or packages, please note that damage on the shipping document before signing for the acceptance of the items. Damage to the box, in most cases, does not mean the product itself is damaged. If there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this. If there is damage to the box but the product is fine than no notation is necessary. If the product is damaged the notation that you or the driver makes on the bill of lading must state “Product Damaged” versus “box is damaged” and have the driver initial it. This is very important. |
Please contact us immediately if you find any damaged items. Upon notice, we will re-ship the damaged part within 48 hours. If there is a damage issue you must notate it the freight bill at the time of delivery.
We have taken extra precautions in our shipping process to minimize any chance of product damage. This included placing the products on OVERSIZED pallets and shrink wrapping them.
In addition, our warranty covers any damage that occurs during normal use. If replacement parts are required after the warranty expires, they will be available for purchase.
Tell me more about your shipping process and inside delivery.
All orders are CURBSIDE delivery and somebody must be there to receive the shipment and sign off on the bill of lading. The driver will sometimes place the product at your front door or inside your garage. On rare occasions he may ask for your assistance on larger pieces. This service is provided to you at no additional charge. Tipping is not expected or required.
NOTE: Curbside delivery means the product will be offloaded from the truck at the end of your driveway. Keep this in mind if you have a very long driveway.
We have a new "Inside Delivery" option for only $99.99!
Important - Inspect all boxes closely when the truck arrives (check for damage and piece count). If there is any damage or shortage, notate it on the bill of lading and have the driver initial it. Please do this before you sign the bill. If there are problems please call Scott at 1-800-771-9330 while the truck is still at your house. If you feel the damage is substantial, then refuse the entire order (but try calling Scott first). If all damage is documented, then the freight company becomes responsible and a replacement piece can be immediately shipped out (via regular freight delivery service) at no charge to you.
All products leave here on a custom pallet, protected with wood and cardboard, stretched wrapped and strapped. If the product does not arrive on a pallet then the freight company has taken the product off the pallet. Please call and inform us if this happens.
Upon shipment of your order, a representative will send you an email informing you that your order has shipped, as well as detailing the name of the freight company, your tracking number, their phone number and what to expect once your order arrives. The freight carrier will contact you directly to arrange delivery.
A national freight company will deliver the items during normal business hours (Monday-Friday only). The shipping company will arrange for a delivery appointment, but it is normally a range of time, not a specific appointment. Additional services may be available including expedited shipping, exact time appointment, after hours delivery, and additional handling, but additional charges will apply. Please contact a customer service representative for more information and pricing of additional services using our contact form.
Many of our items are in stock and available for our quick ship program. This means that you can receive delivery on many of our items within 5-10 days. You can cancel an order at any time up until the time it ships (except custom orders).
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